Pioneering ServiceNow Solutions for IT Transformation
Omra Technology, a premier ServiceNow partner, specializes in ITSM, ITOM, ITAM, and custom apps. We help enterprises streamline IT, automate workflows, optimize assets, and enhance service delivery with scalable solutions.
WORKS WITH LEADING COMPANIES
Our Vision is Simple:
Omra Technology has a vision to deliver enterprise-wide digital transformation for banking, healthcare, retail, logistics, and government sectors. Our expertise in ServiceNow architecture, governance, and automation has made us a go-to partner for organizations looking to modernize IT service management and asset governance.
Areas of Specialization
- Incident, Problem, and Change Management
- Service Catalog and Request Management
- Service Portal Development
- Flow Designer and Workflow Automation
IT Operations Management (ITOM)
- ServiceNow CMDB Implementation
- Discovery & Service Mapping
- Cloud Management and Governance (Azure, AWS)
- Performance Monitoring and IT Operations Analytics
Custom ServiceNow Solutions
- App Engine Custom Development
- App Engine Custom Development
- JDBC Database Integration
- Service Graph Connectors for Seamless Data Exchange
Enterprise Architecture & IT Governance
- ServiceNow Health Scan, Sprint Reviews & QA
- Compliance, Risk, and Governance (GRC)
- CMDB Health & Data Quality Management
IT Asset Management (ITAM)
- Software Asset Management (SAM) – Software license tracking and compliance
- Hardware Asset Management (HAM) – Asset lifecycle automation
- Application Portfolio Management (APM) – Rationalization and optimization
- Integration with Third-Party Asset Management Platforms
Employee Service Centre & Customer Service Management CSM
- Unified Service Delivery
- Self-Service Empowerment
- Omni-channel Customer Support – Customer Service Management (CSM)
- AI and Workflow Automation