Portfolio
Omra Technology, a premier ServiceNow partner, specializes in ITSM, ITOM, ITAM, and custom apps. We help enterprises streamline IT, automate workflows, optimize assets, and enhance service delivery with scalable solutions.
Huntington Bank (US) – Application Portfolio Management (APM)
- Implemented ServiceNow APM to manage and rationalize the bank’s software assets.
- Designed custom dashboards and reports for tracking application health and compliance.
- Developed integrations with financial and ITSM systems to centralize application data.
Bath & Body Works (US) – Hardware Asset Management (HAM)
- Built a custom Shipping table for store managers to generate FedEx shipping labels.
- Integrated ServiceNow with FedEx API to automate tracking and return label printing.
- Developed a hardware reclamation workflow for optimizing asset lifecycle management.
FedEx (US) – ITAM & Inventory Optimization
- Configured stock rule policies for hardware models across warehouses.
- Implemented low inventory alerts and custom reports for asset managers.
- Developed custom workflows for asset reclamation, transfer, and disposal.
Canadian Institute for Health Information (CIHI) – CMDB & ITOM
- Designed and implemented a robust CMDB and CSDM solution for healthcare IT infrastructure.
- Integrated ServiceNow Discovery with existing enterprise systems.
- Established governance and compliance frameworks for IT asset management.
Government of Alberta Health Services (AHS) – Custom Physician App
- Led the development of a custom physician management application using ServiceNow App Engine.
- Integrated JDBC databases to pull physician records dynamically.
- Enhanced ITSM workflows to improve service request efficiency.
Lululemon (Canada) – CMDB & Cloud Management
- Remediated CMDB data to improve data completeness, correctness, and compliance.
- Integrated Azure & AWS Cloud solutions into ServiceNow for governance and automation.
- Conducted design workshops and training sessions for IT teams.
IBM (US & Canada) – ITOM & ITAM Strategy
- Implemented ServiceNow cloud provisioning and governance.
- Provided strategic planning and governance frameworks for ServiceNow adoption.
- Developed best practices for Application Portfolio Rationalization and Software Asset Management.